Privacy Policy
Last updated: September 2026
At Beyond the Chrysalis, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, how we use it and who we may share it with.
1. Who We Are
Beyond the Chrysalis is an online retail store selling spiritual, wellbeing, mystical, gift and lifestyle products.
If you have any questions about how we use your personal information, please contact us:
Email: tigerdewilde@gmail.com
2. Information We Collect
When you place an order, create an account or contact us, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase details
- Information you provide when contacting us
We only collect information that we need to operate our website, process orders and provide customer service.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments, refunds and returns
- Provide customer support
- Contact you about your order
- Maintain and improve our website
- Keep appropriate business, accounting and transaction records
- Meet our legal and regulatory obligations
We do not use your personal information for marketing unless you have given the appropriate consent or we are otherwise permitted to do so by law.
4. Payment Providers
Payments on our website are processed using secure third-party payment providers, including Stripe and WooPayments.
When you make a payment, relevant information such as your name, email address, billing details, order information and payment-related identifiers may be shared with the payment provider so that your payment can be processed securely.
We do not store your full payment card number on our website.
5. Order Fulfilment and SD Connect
Beyond the Chrysalis uses Something Different Connect (SD Connect) to help fulfil orders.
When you place an order for a product supplied through SD Connect, relevant information such as your name, delivery address, contact details and order information may be shared with SD Connect and its fulfilment and delivery partners.
This information is used to process, pack and dispatch your order directly to you.
SD Connect also provides automated stock and order processing services for our online store.
6. Sharing Your Information
We may share relevant personal information with trusted third parties where this is necessary to operate our business, including:
- Payment providers such as Stripe and WooPayments
- SD Connect and fulfilment partners
- Delivery and courier services
- Website, hosting and technology providers
- Professional advisers or authorities where we are legally required to do so
We do not sell your personal information.
We only share information that is reasonably necessary for the relevant service or legal requirement.
7. Cookies
Our website uses cookies and similar technologies to make the website work properly, remember preferences, process shopping baskets and payments, and help us understand how visitors use our website.
Some cookies may be placed by third-party services, including payment providers.
Where required, we will ask for your consent before using non-essential cookies.
You can also control cookies through your browser settings.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information relating to orders, payments and business transactions may need to be retained for longer periods to meet legal, accounting and tax requirements.
When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
9. Keeping Your Information Safe
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online service can be guaranteed to be completely secure.
10. Your Rights
Under applicable UK data protection law, you may have rights including the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information where there is no longer a valid reason for us to keep it
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Request a copy of your personal information
- Withdraw consent where we rely on consent to process your information
To exercise your rights, please contact:
We may need to verify your identity before responding to a request.
11. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will always be available on this page.
Beyond the Chrysalis
Email: tigerdewilde@gmail.com