Last updated: September 2026
Welcome to Beyond the Chrysalis. By using our website and placing an order, you agree to the following Terms & Conditions.
1. About Us
Beyond the Chrysalis is an online retailer selling spiritual, wellbeing, mystical, gift and lifestyle products.
If you have any questions, please contact us:
Email: tigerdewilde@gmail.com
2. Products
We make every effort to ensure that product descriptions, photographs, prices and availability shown on our website are accurate.
Colours and appearance may vary slightly from photographs depending on your device or screen settings.
Product availability can change and, on occasion, an item may become unavailable after an order has been placed. If this happens, we will contact you and arrange an appropriate refund or alternative where applicable.
3. Prices
All prices displayed on our website are shown in GBP (£).
The price payable is the price displayed at the time you place your order.
We reserve the right to change prices at any time, but this will not affect an order that we have already accepted.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
You will receive an order confirmation by email after placing your order.
An order is not considered accepted until we have confirmed that it has been successfully processed and is being fulfilled.
We reserve the right to cancel an order where there is a genuine issue such as a pricing error, product availability problem or payment failure. If we cancel an order, you will receive a full refund for any payment already made.
5. Payment
Payment must be made at the time of ordering using the payment methods available at checkout.
Payments are processed securely through our payment providers, including Stripe and WooPayments.
We do not store your full payment card details.
6. Delivery
Orders are fulfilled through our fulfilment and delivery partners.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays or supply issues.
You are responsible for providing an accurate delivery address when placing your order.
If an order is delayed, damaged or appears to have been lost in transit, please contact us at tigerdewilde@gmail.com and we will investigate this for you.
7. Returns, Cancellations & Refunds
Your statutory rights as a consumer are not affected by these Terms & Conditions.
For information about cancelling an order, returning products or requesting a refund, please see our Returns & Refunds Policy.
If an item arrives damaged, faulty or incorrect, please contact us as soon as possible and provide photographs where appropriate.
Please do not return an item without contacting us first.
8. Our Responsibility
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, supplier issues, technical problems or other unforeseen circumstances.
9. Website Use
You agree to use our website lawfully and not to misuse, damage or attempt to gain unauthorised access to the website or its systems.
All website content, including text, images, logos and graphics, belongs to Beyond the Chrysalis or is used with appropriate permission and must not be reproduced without permission.
10. Privacy
Information about how we collect and use your personal information is explained in our Privacy Policy.
11. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products or legal requirements.
The latest version will always be available on this page.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, where applicable.
Beyond the Chrysalis
Email: tigerdewilde@gmail.com