Returns & Refunds

At Beyond the Chrysalis, we want you to be happy with your purchase. If you need to return an item, please contact us as soon as possible and we will be happy to help.

Changed Your Mind?

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, without having to give a reason.

Please contact us at tigerdewilde@gmail.com to let us know you would like to return your order. We will then provide you with the information you need to arrange the return.

Items should be returned within 14 days of notifying us that you wish to cancel.

Unless the item is faulty, damaged or incorrect, the cost of returning an item is normally the customer’s responsibility.

Returned items should be in their original condition and packaging where reasonably possible. You are responsible for taking reasonable care of items while they are in your possession.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible, preferably with photographs of the item and its packaging.

We will work with our fulfilment partner to arrange the appropriate return, replacement or refund.

Please do not return a damaged or incorrect item without contacting us first.

Refunds

Once your return has been received and processed, we will arrange your refund to the original payment method.

Where you cancel an order under your statutory cancellation rights, we will refund the cost of the standard delivery option you originally paid for, where applicable.

Refunds will be processed within the timescales required by UK consumer law.

Items That Cannot Normally Be Returned

Certain products may be excluded from the usual change-of-mind return rights where permitted by law, for example personalised items or sealed products that cannot be returned for health or hygiene reasons once opened.

Where an exception applies, this will be made clear where appropriate.

How to Contact Us

For all returns and refund enquiries, please contact:

Beyond the Chrysalis
Email: tigerdewilde@gmail.com

Please include your order number and a brief description of the reason for your return.

Nothing in this policy affects your statutory rights as a consumer.